St Basil's NSW/ACT
Employer Business Type
Service Types
Profile Summary
We take great pride in delivering quality lifestyle, accommodation and clinical and nursing services to clients living with us. For those clients continuing to live in their own homes, we deliver an ever-increasing range of in-home support services, including assistance with daily living activities, medications, meal preparation, cleaning, transport, lawn mowing, doctors' appointments and much more.
Area Classification
Area Insights
St Basils launched Live Well with St Basil's in May 2019, formalising our approach to person-centred care. It is our expression of who we are, how we wish to deliver aged care, and where we want to go. We are now entering a new era with a clear, fresh mindset that encourages our employees to lead with their heart in the care they provide and be less worried about how things are meant to be done. That's not to say that we are no longer sticking to the rules - compliance and safety will always be paramount at St Basil's - but we are “freeing up†our employees to be humans and we are empowering our customers, giving them a clear voice and further control over the care they receive.
This launch was the culmination of several initiatives including:
Customer research involving 141 residents and staff across key topic areas and service moments from transition into an aged care setting through to the experience of our residents and families as they travel through stages of decline towards their last days.
To ensure the voice of the customer in our design phase, this research was used in 7 collaborative design sessions with all levels of staff
How we may better know what our consumers like & dislike
How we can better support a good night's sleep
How our environments enable residents to maintain connections and live well
What are the key moments in a person's journey as they join us & what supports a smooth transition?
How we help our consumers voice their preferences and make decisions
How staff share information effectively for improved consumer experience outcomes
What matters most when it comes to dining & other activities
New concepts were tested, and new practice approaches trialled in the areas of extended meal services and flexibility in our day and night care routines to better accommodate individual needs and preferences and the lifestyle our residents choose
Our policy suite has been completely revised to ensure a strong focus on consumer outcomes and a strong alignment with both our Live Well Model of Care and the new Aged Care Quality standards enforced on 1 July 2019
The developed of our Capability Matrix and a revision of our suite of Job Descriptions in the Care family to ensure clear accountability for the consumer experience
Staff training to further develop our listening and communication culture
Development of a brand profile to communicate our Live Well ethos through social media, our website and key engagement sessions with staff, residents and families
Creation of a short film to create greater awareness of how the life journeys of families, staff and the elderly are entwined, and an understanding that life is well lived when that journey is shared.
Since May we have taken the time to evaluate the first phase of our improvement effort and the results have indicated that our Live Well approach is creating more conversations about residents' choice between our staff our consumers and their families. A solid foundation has been laid to further advance on our customer ethos.
This launch was the culmination of several initiatives including:
Customer research involving 141 residents and staff across key topic areas and service moments from transition into an aged care setting through to the experience of our residents and families as they travel through stages of decline towards their last days.
To ensure the voice of the customer in our design phase, this research was used in 7 collaborative design sessions with all levels of staff
How we may better know what our consumers like & dislike
How we can better support a good night's sleep
How our environments enable residents to maintain connections and live well
What are the key moments in a person's journey as they join us & what supports a smooth transition?
How we help our consumers voice their preferences and make decisions
How staff share information effectively for improved consumer experience outcomes
What matters most when it comes to dining & other activities
New concepts were tested, and new practice approaches trialled in the areas of extended meal services and flexibility in our day and night care routines to better accommodate individual needs and preferences and the lifestyle our residents choose
Our policy suite has been completely revised to ensure a strong focus on consumer outcomes and a strong alignment with both our Live Well Model of Care and the new Aged Care Quality standards enforced on 1 July 2019
The developed of our Capability Matrix and a revision of our suite of Job Descriptions in the Care family to ensure clear accountability for the consumer experience
Staff training to further develop our listening and communication culture
Development of a brand profile to communicate our Live Well ethos through social media, our website and key engagement sessions with staff, residents and families
Creation of a short film to create greater awareness of how the life journeys of families, staff and the elderly are entwined, and an understanding that life is well lived when that journey is shared.
Since May we have taken the time to evaluate the first phase of our improvement effort and the results have indicated that our Live Well approach is creating more conversations about residents' choice between our staff our consumers and their families. A solid foundation has been laid to further advance on our customer ethos.
Work Culture
Why work with us
Vision
A multicultural Australia where older people can receive the care they need in a way that is meaningful to them. Our aim is to pursue and achieve the highest quality care through education and continuous improvement - in a culturally sensitive and safe environment - that benefits our residents, their families and staff.
Purpose
Old age is difficult, and we want to show Christ's love by making it as meaningful and enjoyable as possible. We will strive:
To enrich the life of the elderly by maintaining close ties to their country of birth.
To consider the cultural needs and identity of all residents.
To allow the elderly to age with respect and dignity and be given a genuine opportunity to make the latter stages of their life both meaningful and secure in a homely environment.
To provide the highest attainable quality care, by taking into account the individuality of the person, their physical, spiritual, emotional and social needs and their right to livewith dignity and in peace.
For advancement in the physical, mental, and spiritual aspects of their lives.
Mission
To be your first choice and trusted advisor in options for ageing. St. Basil's is committed to being a premier provider of long-term aged care. It is our desire to be the facility of choice in any community in which we operate. Our programs, services and facilities are designed and operated with superior quality in order to satisfy the needs of our elderly.
A multicultural Australia where older people can receive the care they need in a way that is meaningful to them. Our aim is to pursue and achieve the highest quality care through education and continuous improvement - in a culturally sensitive and safe environment - that benefits our residents, their families and staff.
Purpose
Old age is difficult, and we want to show Christ's love by making it as meaningful and enjoyable as possible. We will strive:
To enrich the life of the elderly by maintaining close ties to their country of birth.
To consider the cultural needs and identity of all residents.
To allow the elderly to age with respect and dignity and be given a genuine opportunity to make the latter stages of their life both meaningful and secure in a homely environment.
To provide the highest attainable quality care, by taking into account the individuality of the person, their physical, spiritual, emotional and social needs and their right to livewith dignity and in peace.
For advancement in the physical, mental, and spiritual aspects of their lives.
Mission
To be your first choice and trusted advisor in options for ageing. St. Basil's is committed to being a premier provider of long-term aged care. It is our desire to be the facility of choice in any community in which we operate. Our programs, services and facilities are designed and operated with superior quality in order to satisfy the needs of our elderly.
Team Size
20+
Employed Care and Support Professionals
Past (Expired) jobs posted by St Basil's NSW/ACT
PERMANENT FULL TIME REGISTERED NURSE, SYDNEY
Annual Base Salary $68,068
Salary packaging is available (less tax and more take home pay)
Oppo...
Job Classification
Nursing (residential)
Posted By:
ST. BASIL’S ANNANDALE
Job Type:
Full Time
Salary:
Annual - $60k to $70k
Start Timeframe:
Flexible
Posted Date:
08-Aug-2021
AGED CARE WORKER – EXPRESSION OF INTEREST
St Basil’s Homes Aged Care is part of the Greek Orthodox Archdiocese of Australia. The organisation ...
Job Classification
Residential Agedcare
Posted By:
ST. BASIL’S ANNANDALE
Job Type:
Casual
Start Timeframe:
Flexible
Posted Date:
08-Aug-2021