This compilation of insights delves into the shifting dynamics of the aged care workforce in Australia, emphasizing its contrasts with the broader health sector.
Aged care workers hold the belief that the fundamental expectations of clients/residents predominantly revolve around the aspects of care and respect.
With an average level of satisfaction reaching 71%.
However, when examining the past 13 years, there is a noticeable trend of care, respect, and quality standards being perceived as declining client/resident expectations, while safety is starting to show an increase.
NB: This viewpoint is based on the perceptions of aged care workers. However, it has yet to be validated against the perspective of consumers.
Consumer expectations – a workforce perspective
Key messages for providers
• Is there a disparity between the care that staff perceive older individuals expect and the actual care provided to them?
• If such a discrepancy exists, it might be valuable to investigate the variance in expectations with your staff and the elderly individuals under your care.
• This process can aid in comprehending the nature and reasons behind this mismatch and provide insights into how to effectively address it.
Source: Aged Care Workforce Industry Council
