Care Certificate | Standard 3: Duty of Care e-Learning

Care Certificate: Standard 3 - Duty of Care
This session is designed to support you in learning about your duty of care to the people you support and work alongside. It forms part of the learning for the Care Certificate.

Session overview
This session is designed to support you in learning about your duty of care to the people you support and work alongside. It forms part of the learning for the Care Certificate.

Duration: 30 minutes.

By the end of this session you should be able to:

• define 'duty of care'
• describe dilemmas that may arise between the duty of care and an individual’s rights
• describe who to ask for advice and support in handling comments and complaints
• describe how to recognise adverse events, incidents, errors and near misses
• explain what they must and must not do in relation to adverse events, incidents, errors and near misses
• list the legislation and agreed ways of working in relation to reporting any adverse events, incidents, errors and near misses
• list the factors and difficult situations that may cause confrontation
• describe how to assess and reduce risks in confrontational situations