The beginnings of Total Support Services were born of an understanding of individual needs and a determination to meet them. In fact it all starts in the Australian Outback with Sandy Lidell - founder and Co-Director of Total Support Services - a helicopter crash, a very special client and a brave suggestion.

Decades ago Sandy was serving as a Support Worker for a unique character in the remote desert of northern Australia. The gentleman in question had become a paraplegic as the result of a helicopter crash and it was Sandy who had suggested the solution to his support needs - a 'fly-in, fly-out' service so that the man, despite his very remote situation, was never without the support he needed.