Advocacy

Define bullying and harassment Outline your OHS, workplace and human rights responsibilities relating to bullying and harassment Describe the characteristics of bullying Describe the characteristics of harassment List possible signs or indicators of bullying and harassment Explain how bullying and harassment can be managed Apply the information to your everyday work Define conflict and communication Explain what conflict means Explain why conflict happens Explain what communication means Outline the steps to follow for positive and respectful communication

Learning Outcomes: 

• Define advocacy 
• State people’s right to advocacy and support to choose and use an advocate
• Outline the principles of advocacy 
• Identify people who would benefit from advocacy because of culture, language or impairment 
• List the ways in which advocacy can be supported within and outside the service 
• Explain the role of an advocacy agency or service 
• Apply the information on advocacy to your everyday care