Bullying and Harassment
As a health care worker providing care or services to older people living in residential or home care you are required to practice in accordance with the requirements of the Aged Care Quality Standards. This learning resource will also have relevance in all of other health care settings providing care or services to older people. Aged Care Learning Solutions educational material is endorsed by the Australian Nursing and Midwifery Federation.
Learning Outcomes:
- Define bullying and harassment
- Outline your OHS, workplace and human rights responsibilities relating to bullying and harassment
- Describe the characteristics of bullying
- Describe the characteristics of harassment
- List possible signs or indicators of bullying and harassment
- Explain how bullying and harassment can be managed
- Apply the information to your everyday work
- Define conflict and communication
- Explain what conflict means
- Explain why conflict happens
- Explain what communication means
- Outline the steps to follow for positive and respectful communication